FAQ

You can place an order directly through our website by selecting your items and proceeding to checkout.

Yes, we offer shipping. Delivery times and shipping costs may vary depending on your location.

We accept secure online payments through the available payment options at checkout.

Yes, if you have any questions, please reach out through our contact page or customer support information.

Return and exchange policies may vary depending on the product or service. Please review our policy page or contact us for more details.

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days for return or exchange options.

You can reach us via email or through our contact page. We typically respond within 24–48 hours.

Contact us immediately with your order number and photos—we'll fix it ASAP.

Due to the nature of our products, all sales are final. However, if there's an issue with your order, please contact us within 48 hours of delivery.

Minimal shedding is normal, but our hair is high quality and tangle-free with proper care.

With proper care, our hair can last 1–3+ years depending on how often it's worn and maintained.

Yes! Our hair can be colored, but we recommend professional coloring to maintain quality.

Yes, once your order ships, you'll receive a tracking number via email or text.

Yes! Express shipping options are available at checkout.

Shipping typically takes 3–7 business days depending on your location.

Orders can only be changed or canceled within 24 hours of placing them. After that, your order is already being processed.

We accept all major debit/credit cards, PayPal, and select buy-now-pay-later options at checkout.

Processing takes 2–4 business days before your order is shipped. During sales or high demand, it may take a little longer.